Return & Refund Policy

Returns & Exchanges

DOMESTIC RETURNS & EXCHANGES

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 14 days of purchase. The package must arrive at our offices within those 30 days for the return or exchange to be considered valid.

Before getting started, please check below to see if your item is eligible for a return or exchange.

  • All returned merchandise must be in its original condition with no signs of wear or damage. The items must be in their original packaging which includes pouches and boxes.
  • Sale items and special orders are not returnable or exchangeable once sold. We encourage you to contact us with any questions before purchasing a sale item.
  • We offer free gifts on eligible purchases over $249. If you decide to return your purchase it's required to return the free gift as well. Failure to return the free gift with your order will result in a charge of the full retail price of the free gift item.

Easy returns and exchanges through circular returns

To initiate a return or exchange, please contact PalmSwimmall@outlook.com

We strive to make your returns and exchanges as seamless as possible through our circular return portal. Please note that the customer is responsible for the return shipping fee, which is calculated during the return process. In addition, all domestic returns and exchanges require a processing fee of $9.99. Thank you for your understanding and for shopping with us!

Once your return or exchange arrives at our office, please give us a maximum of 7 working days to process it. Once we confirm that the product is in good condition, we will send you a refund confirmation via email.

We are not responsible for lost packages, and if your package is lost or damaged, we cannot issue a refund. Please fully insure the goods you sent back to us.

INTERNATIONAL RETURNS & EXCHANGES

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 14 days of purchase. The package must arrive at our offices within those 30 days for the return or exchange to be considered valid.

Before getting started, please check below to see if your item is eligible for a return or exchange.

  • All returned merchandise must be in its original condition with no signs of wear or damage. The items must be in their original packaging which includes pouches and boxes.
  • Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. We encourage you to contact us with any questions you may have before purchasing a sale item or custom jewelry from us.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Please note that we do not cover any customs fees. Unfortunately, if the customer refuses to pay the customs fee at the time of the package arrival and chooses to return the order back to Nialaya, please be aware that this fee will be deducted from your return and it is still the responsibility of the customer.

 

CANCEL AN ORDER

If you need to cancel an order, please e-mail us within 4 hours of when you place your order.